About Us Music Matters UK Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Music Matters UK Limited
114 Week Street Maidstone Kent ME14 1RH United Kingdom
Phone: 01622 755600
Fax:
Email: sales [at] musicmattersuk [dot] co [dot] uk
VAT Reg
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Making A Purchase
Making a purchase could not be easier. Just browse our catalogue and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit card payment.
We do not charge for any item until it is ready for delivery. Back ordered items are not charged for until they are posted.
You will receive confirmation of your order via an email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling All items sold and in stock are posted using Business Post - Next Day delivery service. ( excluding weekend delivery )
Weekend deliveries can be arranged. Please contact us prior to your purchase via email.
Smaller packet items may be posted via Royal Mail First Class. |
Delivery Schedule All orders that are available from stock are delivered within 2-3 working days from your email confirmation.
Items that already carry an indicated delivery time shall be ordered and processed accordingly. |
| Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with an approximate delivery time and the option to cancel your order. |
Tax Charges All prices indicated are inclusive of 17.5% VAT.
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| Credit Card Security When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call 01622 755600 (International +44 01622 755600) ,or fax us on , or write to us at 114 Week Street Maidstone Kent ME14 1RH United Kingdom |
Privacy Policy Music Matters UK Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
returning items must be accompanied by an autorised returns number.
Please email your returns request along with your original invoice number and reasons for return.
We will then issue you with a returns number which must be displayed on the returned package.
The item returned must be received within 30 days of purchase along with all its original packing and owners manuals if applicable.
Returned items may be subject to a 5% handling and re-stocking fee.
This does not affect your statutory rights. |
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